FAQs
Find answers to some commons questions about products listed on our online store.
Shipping & Delivery:
FAQ's for Creative Recognition Awards / Fun Awards:
- Would you also make custom designs with titles I provide? If yes, will I be charged for the custom design?
- Can I change the title for a particular award? If yes, how do I specify the same while placing an order?
- Could you change the gender of the character in the award? If yes, how do I specify the same while placing an order?
- Can my company logo be added to the front?
- What is the size of the award?
- Can I get the award in a different size?
- What is the material used in the award?
FAQ's for Steel Axis Trophy:
Do your product and shipping charges include any applicable customs duty and import charges?
Our product + shipping fee does not include customs duty. Those will have to be borne by you and paid to the local authorities if applicable. We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. In our experience, the number of shipments that attract customs duty is less than 10% but the possibility surely exists. We will not be able to pay these charges for you or refund any of these charges.
Would you also make custom designs with titles I provide? If yes, will I be charged for the custom design?
Yes, we do make custom designs based on titles shared by you. You can write in to sales@engraveawards.com to let us know. There would be US$ 10 fee (per design) for this service. Also, we do reserve the right to reuse the graphic/title for other customers.
Can I change the title for a particular award? If yes, how do I specify the same while placing an order?
Yes, you can change the title. You can make the request by specifying it in the field titled "Add a note to your order" on the Cart page during the Checkout process.
Could you change the gender of the character in the award? If yes, how do I specify the same while placing an order?
Yes, that can be accommodated at no extra charges. You can make the request by specifying it in the field titled "Add a note to your order" on the Cart page during the Checkout process.
Can my company logo be added to the front of the award?
While the logo can be printed on the front, we do not recommend it as it adds clutter to the small front area carrying the content.
What is the size of the award?
4 inch wide x 6 inch tall / 1 inch thickness
Can I get the award in a different size?
No, we would not be able to change the size of the award. 1. It requires additional effort to create production templates. 2. Our boxes are designed as per the current size. 3. Pricing and shipping estimates also gets affected.
What is the material used in the award?
Cast acrylic.
Can the cut-out text on the Steel Axis Trophy be changed? If yes, will I be charged for the same?
Yes, it can be changed as long as you are ordering a batch of 25 or more pieces. There would be no additional charge for the same.